Terms & Conditions
Last Revised on January 9, 2026
This Terms of Use Agreement (the “ToU”) is made between Casa Hogar Therapy & Social Work PLLC (“Casa Hogar,” “we,” “us,” or “our”) and you, the individual choosing to use our Online Services as defined below (“you,” or the “user”).
Our Privacy Policy is subject to this ToU. There are terms in the Privacy Policy that materially affect how your personal information is stored, accessed, and processed. As such, you should read our Privacy Policy in addition to this ToU.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 OR OTHER MEDICAL EMERGENCY PHONE NUMBER. OUR ONLINE SERVICES ARE NOT APPROPRIATE FOR EMERGENCY NEEDS.
IF YOU OR SOMEONE YOU KNOW IS CONSIDERING SELF-HARM OR EXPERIENCING SUICIDAL THOUGHTS, IMMEDIATELY CALL 988 OR REACH OUT TO THE 988 LIFELINE ONLINE AT HTTPS://988LIFELINE.ORG. THESE SERVICES ARE FREE AND CONFIDENTIAL.
Acceptance of ToU
We know these ToUs can be tedious to get through. However, by accessing our Online Services, it is understood that you agree to comply and be legally bound by the terms set out in this ToU, which is why you really should stick it out and read the whole thing.
Changes to Terms
From time to time, we may need to make changes to this ToU and may do so at any time. The date at the top of this ToU represents when this ToU was last revised. It is important to check this ToU from time to time to ensure that you are all caught up to date. By continuing to access or use our Online Services after a change has occurred, you agree to be bound by our updated ToU.
Online Services this ToU Covers
Casa Hogar provides counseling and mental health services, social work services, and immigration evaluations (the “Client Services”). To help us provide our Client Services, we offer a general website (the “Site”) and a blog (the “Blog”) where users can explore our Client Services, supplement their counseling journey with recommended reading and interactive tools, and donate to support someone’s immigration journey. This ToU applies to our online services, including our Site, our social media pages, and any future online services we develop (collectively the “Online Services”).
Services This ToU Doesn’t Cover
We may link to third-party websites and services to provide you with supplemental reading and other resources that we think you may find helpful in your treatment. When you click on one of these links, you are leaving Casa Hogar, and this ToU no longer applies. The way third parties do business is out of our hands, and we assume no responsibility for the content, privacy policies, or practices of any third-party website or service. Please note that when you are using any other third-party platform to interact with our Online Services such as Google, Instagram, or Facebook, you agree to their policies, and this ToU is in addition not in place of such agreements.
Likewise, this ToU does not provide you with specific information you may need regarding our Client Services, including our practices and policies. This ToU applies only to your use of our Site. If you decide to utilize our Client Services for your mental health journey, we will provide you with a Therapy Service Agreement and Privacy Notice (the “Service Agreement”) for you to review and sign. Our Service Agreement contains important information on our Client Services, our billing practices, relevant policies, and your rights. This ToU is provided to you in addition to our Service Agreement.
Conditions Before You Access Our Online Services
Our Online Services are not targeted or intended to be used by people under the age of 18, regardless of whether an individual under 18 is also participating in our Client Services. All children between the ages of 13 and 17 must have permission from their parent or guardian before accessing our Online Services. If you live outside of the United States, your country may apply stricter age limits. In some cases, even if you are older than 13, you may not be legally allowed to access our Online Services regardless of having parental permission. You must be authorized to use our Online Services and enter into this ToU if you are acting on behalf of a company.
User Accounts
We don’t require you to have a user account to simply browse our website, Blog, or social media accounts. However, to donate to our immigration evaluation services, you must create an account. If you would like to create an account, you will be required to provide us with some personal information, such as your email address, name, password and other related information. Any personal information that you provide to us will be treated in accordance with our Privacy Policy. If you decide to work with us for Client Services, our Service Agreement will also apply to the handling of your personal information and your rights under state and federal law. In order to communicate via social media or interact with any of our other Online Services hosted by another third party, you may be required to provide personal information and, in some cases, create an account (we have no control over these accounts).
PLEASE NOTE THAT CREATING AN ACCOUNT OR MAKING A CONTRIBUTION DOES NOT CREATE A THERAPIST-CLIENT RELATIONSHIP BETWEEN YOU AND CASA HOGAR. TO CREATE SUCH A RELATIONSHIP, YOU MUST FIRST READ AND SIGN OUR SERVICE AGREEMENT.
Suspension and Termination of Your Account
Involuntary Suspension or Termination of Your Account
We may notify you if we have a reason to believe that you have violated this ToU, our privacy policy, or our Service Agreement and may issue you a notification outlining the action/event we believe is in violation. If you are not utilizing our Client Services, we reserve the right to suspend or terminate your account and prevent access to our Online Services at any time for any reason. If you are utilizing our Client Services, our Service Agreement will dictate the procedure for suspension or termination of our Client Services.
Voluntary Termination of Your Account
You are free to delete your account voluntarily at any time, regardless of whether you are utilizing our Client Services. Information that you have previously provided to us will not be deleted along with your account unless you specifically ask for such information to be deleted and we are able to meet such request as determined at our discretion in accordance with the law and our Privacy Policy. Any information that is subject to HIPAA will be stored in accordance with our Service Agreement, so please review that agreement in addition to this ToU and our Privacy Policy.
Client Assistance Contribution
We allow users to make financial contributions through our website to a pool of funds dedicated to providing support for the immigration evaluation services of third parties. These Contributions help individuals in need who are navigating the complicated and often expensive immigration system, and can be made in any amount, on a one-time or recurring basis (the “Contributions”). Please refer to our description of our immigration evaluation services for more information on exactly what these Contributions are used to support. Contributions will not be used to pay for services other than immigration evaluations provided by Casa Hogar. They are not used to support third-party services, like attorneys’ fees, or other services offered by Casa Hogar, such as our counseling or social work services.
All Contributions are processed through a PCI-compliant third party, so we don’t see your stored credit card information unless there is a technical error resulting in us needing to manually enter your payment details with your express permission. You can select your preferred Contribution amount and whether you would like the Contribution to recur prior to making payment. Recurring Contributions will be billed automatically at the interval that you selected. When you elect to make a recurring Contribution, you authorize us to charge the debit card or credit card that you specified at the time of the initial Contribution. You can alter this payment method or cancel recurring Contributions at any time by contacting Casa Hogar at hello@casahogartherapy.com.
We sincerely appreciate all Contributions as they are integral in supporting our ability to provide low-cost and pro bono evaluation services for individuals navigating the immigration system. When you make a Contribution, you understand that you are donating to a pool of funds that we can access and allocate to individuals using our immigration evaluation services in our sole discretion. Casa Hogar is not a non-profit organization, and Contributions are not tax-deductible. Contributions are non-refundable upon payment and cannot be allocated to a specific individual. If you would like to sponsor a specific person’s immigration evaluation, please reach out to us directly through our Contact Us page. Making a Contribution does not make you a client of Casa Hogar.
Availability & Changes
We also do not guarantee that any offerings on our Online Services will be available permanently, and we reserve the right to amend, delete and add to our Online Service offerings at our full discretion without notice. Specifically, we cannot and do not guarantee the availability of third-party resources. Notwithstanding the foregoing, if you are participating in our Client Services, and there is a change in our pricing or availability, other than third-party resources, the terms of our Service Agreement will control such changes and we will give you reasonable notice before such changes come into effect.
Educational Resource Disclaimer
The supplemental reading resources that we link on the Online Services (collectively the “Educational Resources”) are strictly educational and informational in nature and are not intended to serve as medical advice, intended to take the place of treatment or medical advice from a medical professional, or intended to diagnose, treat, cure, or prevent any disease or condition. The Educational Resources are intended to supplement our Client Services. We recommend discussing the Educational Resources with your therapist. Casa Hogar makes no representations, guarantees, or warranties that Educational Resources are appropriate for you or will result in improvement in any condition that you may suffer from. Casa Hogar is not responsible for possible health consequences of any user reading or following the information in the Educational Resources without consulting with their therapist, and all medical decisions that are made after reviewing the Educational Resources are at the user’s own risk.
General Intellectual Property & Grant of License to Use Online Services
Our Online Services contain content, such as the “Casa Hogar” name and logo, our website design, our website code, videos, and photos that are protected by copyright, trademark, patent, trade secret, and other laws. We own and retain all rights in such content. We may also use some open source and licensed third-party content in our Online Services, such as fonts, photos, and graphics and post links to third-party content like the Educational Resources. We do not make any claim of ownership to this content, and no user is permitted to use third-party content in a way that violates third-party licensing agreements or the ownership rights of the third-party. Casa Hogar does not grant or transfer any other rights, title, or interest to you other than the following limited license: Casa Hogar grants to you a limited, non-exclusive, non-transferable, revocable license to access and use our Online Services for non-commercial personal purposes only. Casa Hogar reserves the right to terminate this license at any time if your use of our Online Services is not in strict compliance with this ToU, except that our Client Services will only be terminated in accordance with the terms of our Service Agreement.
Publicity
You grant to Casa Hogar a perpetual, worldwide, payment-free, irrevocable license to use, repost, republish and share any public reviews, posts, or comments posted on any third-party platform (including Instagram, Facebook, and Google Reviews) that you make about Casa Hogar for our publicity and marketing purposes. Of course, any private feedback that you share with your therapist or social worker will remain private.
Copyright Policy& DMCA Claims
Casa Hogar respects the intellectual property rights of others. Our policy is to respond to and investigate any claim that content used in connection with our Online Services infringe on any person or entity's copyright or other intellectual property rights. If you are a copyright owner or an authorized agent of a copyright owner, and you believe that content on our Online Services infringes on another copyrighted work, please submit your claim via email to hello@casahogartherapy.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement. Per 17 U.S.C. 512(c)(3) of the Digital Millennium Copyright Act (DMCA), your claim must include:
an electronic or physical signature of the copyright owner or the person authorized to act on behalf of the copyright owner;
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
identification of the URL or other specific location on our Online Services where the material that you claim is infringing is located;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized agent permitted to act on the copyright owner’s behalf.
Please be aware that you may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims relating to content that you report as being allegedly infringing in nature.
Testimonials & Reviews Disclaimer
Our Online Services may contain testimonials and reviews of our Online Services and Client Services by other users of our Online Services or Client Services. While based on the real-life experiences and opinions of such users, such opinions do not reflect the experiences of all of our users, and user experiences with our Online Services and Client Services may vary. The views and opinions in such reviews and testimonials solely belong to the user and do not reflect our views and opinions.
Representations and Warranties
Casa Hogar’s Representations and Warranties
OUR ONLINE SERVICES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.” CASA HOGAR MAY USE REASONABLE EFFORTS TO CORRECT ERRORS AND OMISSIONS IN OUR ONLINE SERVICES. HOWEVER, CASA HOGAR EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT THAT THE LAW OF THE JURISDICTION PERMITS. CASA HOGAR DOES NOT WARRANT THAT USE OF CASA HOGAR’S ONLINE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT DATA WILL NOT BE LOST. CASA HOGAR IS NOT RESPONSIBLE FOR ENSURING THAT YOU COMPLY WITH ALL OF OUR TERMS AND CONDITIONS AND WILL NOT BE LIABLE FOR ANY ACTIONS THAT RESULT FROM YOUR NON-COMPLIANCE. CASA HOGAR DOES NOT GUARANTEE ANY LEVEL OF SUCCESS WILL BE ACHIEVED BY YOUR USE OF OUR ONLINE SERVICES.
User Representations and Warranties
By using Casa Hogar’s Online Services, you represent and warrant that:
You are free to enter into and comply with this ToU and are not under any disability, restriction, or prohibition, contractual or otherwise, that prevents you from entering into this ToU;
You will provide accurate and truthful information regarding your personal identification, including but not limited to your name and age, and will not use any other person’s information including, but not limited to, another person’s demographic information, health insurance information, etc;
You have read and agree to this ToU and will not use Casa Hogar’s Online Services for any fraudulent or inappropriate purpose or in a way that violates these terms and conditions;
You will not try to reverse engineer or circumvent access to our Online Services;
You will not circumvent or hack any technology used by Casa Hogar to protect our Online Services and our users;
You will not transmit any worms or viruses or any code of a destructive nature; and
You will not copy or fraudulently reproduce Casa Hogar’s content or violate our intellectual property rights.
Limitation of Liability
IN NO EVENT WILL CASA HOGAR BE LIABLE FOR YOUR FAILURE TO PROVIDE ACCURATE OR COMPLETE INFORMATION, YOUR FAILURE TO KEEP PERSONAL INFORMATION CONFIDENTIAL, YOUR FAILURE TO COMPLY WITH ANY OTHER LAWS, OR YOUR FAILURE TO COMPLY WITH THIS TOU. UNLESS OTHERWISE EXPLICITLY STATED, CASA HOGAR WILL ALSO NOT BE LIABLE FOR ANY LOSS OF USE, LOSS OF DATA, CHANGES TO THE ONLINE SERVICES OR PLATFORM, TEMPORARY OR PERMANENT SUSPENSION OF ONLINE SERVICES, DAMAGE TO COMPUTER OR HARDWARE, SECURITY BREACHES, INTERRUPTION OF BUSINESS, LOST PROFITS, BREACH OF A THIRD-PARTY CONTRACT, OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER RESULTING FROM AN ACTION UNDER CONTRACT, TORT, STRICT PRODUCT LIABILITY OR OTHERWISE. IN NO EVENT WILL THE AGGREGATE LIABILITY OF CASA HOGAR UNDER THIS TOU EXCEED THE AMOUNT (IF ANY) PAID BY YOU FOR OUR ONLINE SERVICES. IF APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY ABOVE, CASA HOGAR’S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE JURISDICTION. YOU ACKNOWLEDGE AND AGREE THAT SUCH LIMITATIONS AND EXCLUSIONS REFLECT A FAIR AND REASONABLE ALLOCATION OF RISK AND HAVE BEEN REACHED DUE TO FUNDAMENTAL BARGAINING BETWEEN YOU AND CASA HOGAR.
Indemnification
You agree to indemnify and hold Casa Hogar harmless from any and all claims, losses, liability, damages, expenses, and costs (including attorney fees, mediation, arbitration, and court costs) resulting from or arising from any breach by you of this ToU and any activity related to your engagement with our Online Services.
Release
You hereby release and forever discharge Casa Hogar (and our officers, employees, agents, successors, and assigns) from, and hereby waives and relinquishes, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to Casa Hogar, our Online Services (including any interactions with, or act or omission of, other users, or any third-party links and ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
Privacy, Cookies, and Data Protection
We care about your personal information; any personal information you provide to us is collected, stored, and processed by us and used according to our Privacy Policy, and our Service Agreement, as applicable. Our use of cookies and data protection systems are also explained in this policy.
International Users
Casa Hogar’s Online Services are controlled and administered from our offices within the United States of America and are not intended to be used outside of the United States of America or be subject to the laws or jurisdiction of any country outside of the United States of America. WE DO NOT REPRESENT OR WARRANT THAT OUR ONLINE SERVICES ARE APPROPRIATE, LEGAL, OR AVAILABLE FOR USE IN ANY PARTICULAR JURISDICTION OTHER THAN THE UNITED STATES OF AMERICA. Those who choose to access Casa Hogar’s Online Services outside of the United States of America do so on their own initiative and assume all risks associated with such access, including but not limited to any compliance with their particular jurisdictions’ laws and regulations and any United States export controls. We reserve the right to limit our Online Services, in whole or in part, to any geographic location or jurisdiction we choose.
Dispute Resolution
THIS SECTION OF OUR TERMS AND CONDITIONS SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO BE PART OF A CLASS ACTION. PLEASE ENSURE THAT YOU READ THIS SECTION CAREFULLY AND FULLY UNDERSTAND THIS SECTION BEFORE USING AND ACCESSING OUR ONLINE SERVICES. THIS SECTION WILL SURVIVE TERMINATION OF THIS TOU AND TERMINATION OR EXPIRATION OF ANY ONLINE SERVICES PROVIDED BY CASA HOGAR.
Letting Us Know About Complaints
At Casa Hogar, we hope that we can work out any complaints or differences that we may have with you respectfully and calmly. If you have any concerns about Casa Hogar’s Online Services, please reach out to Casa Hogar to let us know. If we cannot work out our differences together, then the following mandatory binding arbitration will apply to resolve the dispute.
Mandatory Binding Arbitration
If any controversy or claim arising out of or relating to Online Services provided under this ToU cannot be amicably resolved, such controversy or claim will be determined by binding arbitration rather than in a court of law. Except that mandatory binding arbitration will not apply with respect to any claims relating to (i) individual claims of sexual assault or sexual harassment occurring in connection with your use of our Online Services; (ii) infringement or misuse of intellectual property; or (iii) any legal dispute that falls into the jurisdiction of a small claim court and would be more efficiently and cost-effectively resolved in a small claims court. The binding arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes of the American Arbitration Association (the “AAA”) and administered by the AAA in Travis County, Texas. Arbitration must be commenced by filing a demand for arbitration with the AAA within one (1) year after the claim occurs or within one (1) year of the party asserting the claim becoming reasonably aware of the act or omission giving rise to the claim. If applicable law prohibits a one-year statute of limitations for asserting claims, claims must be asserted within the shortest period of time permitted by the applicable law. Except for attorney fees, all other costs associated with the arbitration will be shared equally between the parties, except where the AAA Rules provide otherwise.
Prevailing Party
If an arbitrator or court of law determines a claim against Casa Hogar to be frivolous or an opinion is found in our favor by the arbitrators or court, you agree to reimburse Casa Hogar for all fees associated with the arbitration and/or court case, including attorneys’ fees and arbitration/court costs.
Class Action Waiver
You agree to waive any right to participate in a class or representative action or proceeding and warrant that any claims brought against Casa Hogar will be initiated only in your individual capacity. Any relief awarded by an arbitrator or court of law will not affect other users of Casa Hogar’s Online Services.
Assignment
You are not entitled to assign this ToU, in whole or in part, to another person, without the prior written consent of Casa Hogar. Casa Hogar reserves the right to assign this ToU, in whole or in part, to any third party at any time without notice, including but not limited to any individual or entity acquiring all or substantially all of the Casa Hogar business or assets.
Survival of Terms Beyond Termination
All provisions in this ToU that specifically state or logically ought to survive the termination of this ToU, or the termination of a user’s account, will survive such termination, including but not limited to payment obligations, intellectual property rights, warranties, indemnities, and limitation on liability clauses.
Waiver and Severability
No waiver by Casa Hogar of any term or condition in this ToU will be deemed or construed to be a waiver of such term or condition in the future, or of any preceding or subsequent breach of the same or any other term or condition of this ToU or any other agreement. If any term or condition in this ToU is declared to be invalid, illegal, or unenforceable, for any reason, the remainder of the provisions will remain in effect and will be enforceable to the fullest extent possible.
Applicable Law and Jurisdiction
Except where otherwise required by mandatory law, this ToU, as well as our Privacy Policy, is to be governed by and interpreted, constructed, and enforced per the laws of the state of Texas without regard to conflict of law provisions. All disputes are to be resolved in the jurisdiction of Lubbock County, Texas.
Entire Agreement
This ToU and our Privacy Policy represent the entire and exclusive agreement between Casa Hogar and users of our Online Services. All previous written and oral agreements and communications related to the subject matter of this ToU and Privacy Policy are superseded. Our Client Services are subject to our Service Agreement in addition to, not in lieu of, this ToU. To the extent that there are any provisions in such service agreements that conflict with the terms of this ToU, the terms of the service agreement will prevail.
Contact Us
Thanks for your patience in getting through all of the necessary legal language of this document! We have tried to be as clear as possible in communicating our expectations regarding our Online Services. However, if you have any questions about this ToU, our Privacy Policy, or Casa Hogar’s services in general, just reach out! We would be more than happy to explain.
5900 Balcones Dr # 24176
Austin, TX 78731
(806) 223-2530